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Windows DUN/RAS Error Number 692

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Windows Vista Solution List

• Try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
• Delete and recreate the connection.
• Make certain your ISP is not experiencing an outage.
• Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
• Are you using USB? If so, try connecting your modem to a different USB port on your computer, restart your computer, and powercycle your modem. This could be related to a faulty USB port. If this does not resolve the issue, try using another USB device to verify that your USB port is functioning.
• Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
• Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software and try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required. Make certain you also have the Dial-Up Networking 1.3 Upgrade when doing this so that you can reinstall this upgrade as well.
• Know a solution that is not listed? Please let us know about it by using the information located below.

Windows XP Solution List

• Try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
• Delete and recreate the connection.
• Make certain your ISP is not experiencing an outage.
• Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
• Are you using USB? If so, try connecting your modem to a different USB port on your computer, restart your computer, and powercycle your modem. This could be related to a faulty USB port. If this does not resolve the issue, try using another USB device to verify that your USB port is functioning.
• Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
• Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software and try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required. Make certain you also have the Dial-Up Networking 1.3 Upgrade when doing this so that you can reinstall this upgrade as well.
• Know a solution that is not listed? Please let us know about it by using the information located below.

Windows 2000 Solution List

• Are you using WinPoet? If so, make certain that winPPPoverEthernet.exe is loaded and running. If it is not running, try restarting the system. If is still not running after a restart, try running it manually. If this resolves the issue, add a shortcut to winPPPoverEthernet.exe to the Startup folder.
• Try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
• Delete and recreate the connection.
• Make certain your ISP is not experiencing an outage.
• Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
• Are you using USB? If so, try connecting your modem to a different USB port on your computer, restart your computer, and powercycle your modem. This could be related to a faulty USB port. If this does not resolve the issue, try using another USB device to verify that your USB port is functioning.
• Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
• Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software and try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required. Make certain you also have the Dial-Up Networking 1.3 Upgrade when doing this so that you can reinstall this upgrade as well.
• Know a solution that is not listed? Please let us know about it by using the information located below.

Windows ME Solution List

• Are you using WinPoet? If so, make certain that winPPPoverEthernet.exe is loaded and running. If it is not running, try restarting the system. If is still not running after a restart, try running it manually. If this resolves the issue, add a shortcut to winPPPoverEthernet.exe to the Startup folder.
• Try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
• Delete and recreate the connection.
• Make certain your ISP is not experiencing an outage.
• Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
• Are you using USB? If so, try connecting your modem to a different USB port on your computer, restart your computer, and powercycle your modem. This could be related to a faulty USB port. If this does not resolve the issue, try using another USB device to verify that your USB port is functioning.
• Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
• Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software and try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required. Make certain you also have the Dial-Up Networking 1.3 Upgrade when doing this so that you can reinstall this upgrade as well.
• Know a solution that is not listed? Please let us know about it by using the information located below.

Windows 98 Solution List

• Are you using WinPoet? If so, make certain that winPPPoverEthernet.exe is loaded and running. If it is not running, try restarting the system. If is still not running after a restart, try running it manually. If this resolves the issue, add a shortcut to winPPPoverEthernet.exe to the Startup folder.
• Try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
• Delete and recreate the connection.
• Make certain your ISP is not experiencing an outage.
• Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
• Are you using USB? If so, try connecting your modem to a different USB port on your computer, restart your computer, and powercycle your modem. This could be related to a faulty USB port. If this does not resolve the issue, try using another USB device to verify that your USB port is functioning.
• Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
• Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software and try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required. Make certain you also have the Dial-Up Networking 1.3 Upgrade when doing this so that you can reinstall this upgrade as well.
• Know a solution that is not listed? Please let us know about it by using the information located below.

Windows 95 Solution List

• Are you using WinPoet? If so, make certain that winPPPoverEthernet.exe is loaded and running. If it is not running, try restarting the system. If is still not running after a restart, try running it manually. If this resolves the issue, add a shortcut to winPPPoverEthernet.exe to the Startup folder.
• Try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
• Delete and recreate the connection.
• Make certain your ISP is not experiencing an outage.
• Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
• Are you using USB? If so, try connecting your modem to a different USB port on your computer, restart your computer, and powercycle your modem. This could be related to a faulty USB port. If this does not resolve the issue, try using another USB device to verify that your USB port is functioning.
• Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
• Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software and try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required. Make certain you also have the Dial-Up Networking 1.3 Upgrade when doing this so that you can reinstall this upgrade as well.
• Know a solution that is not listed? Please let us know about it by using the information located below.

Windows NT Solution List

• Are you using WinPoet? If so, make certain that winPPPoverEthernet.exe is loaded and running. If it is not running, try restarting the system. If is still not running after a restart, try running it manually. If this resolves the issue, add a shortcut to winPPPoverEthernet.exe to the Startup folder.
• Try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
• Delete and recreate the connection.
• Make certain your ISP is not experiencing an outage.
• Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
• Are you using USB? If so, try connecting your modem to a different USB port on your computer, restart your computer, and powercycle your modem. This could be related to a faulty USB port. If this does not resolve the issue, try using another USB device to verify that your USB port is functioning.
• Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
• Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software and try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required. Make certain you also have the Dial-Up Networking 1.3 Upgrade when doing this so that you can reinstall this upgrade as well.
• Know a solution that is not listed? Please let us know about it by using the information located below.

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