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Windows DUN/RAS Error Number 629
Windows Vista: "The port was disconnected by the remote machine."
Windows XP: "The port was disconnected by the remote machine."
Windows 2000: "The port was disconnected by the remote machine."
Windows ME: "The port was disconnected by the remote machine."
Windows 98: "The port was disconnected by the remote machine."
Windows 95: "The port was disconnected by the remote machine."
Windows NT: "The port was disconnected by the remote machine."
Windows Vista Solution List
- Delete the username and password, making certain to press backspace and delete several times to remove any possible spaces that you were unable to see. Verify that you have both the correct username and password. Once you have verified these, retype your username and password, making certain to type them in the correct case.
- Make certain that all of your cables are secure and try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
- Delete and recreate the connection.
- Make certain your ISP is not experiencing an outage.
- Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
- Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
- Know a solution that is not listed? Please let us know about it by using the information located below.
Windows XP Solution List
- Delete the username and password, making certain to press backspace and delete several times to remove any possible spaces that you were unable to see. Verify that you have both the correct username and password. Once you have verified these, retype your username and password, making certain to type them in the correct case.
- Make certain that all of your cables are secure and try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
- Delete and recreate the connection.
- Make certain your ISP is not experiencing an outage.
- Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
- Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
- Know a solution that is not listed? Please let us know about it by using the information located below.
Windows 2000 Solution List
- Delete the username and password, making certain to press backspace and delete several times to remove any possible spaces that you were unable to see. Verify that you have both the correct username and password. Once you have verified these, retype your username and password, making certain to type them in the correct case.
- Make certain that all of your cables are secure and try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
- Delete and recreate the connection.
- Make certain your ISP is not experiencing an outage.
- Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
- Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software.
- Are you using 3rd party PPPoE software? If so, and you have the latest version of that software, try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required.
- Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
- Know a solution that is not listed? Please let us know about it by using the information located below.
Windows ME Solution List
- Delete the username and password, making certain to press backspace and delete several times to remove any possible spaces that you were unable to see. Verify that you have both the correct username and password. Once you have verified these, retype your username and password, making certain to type them in the correct case.
- Make certain that all of your cables are secure and try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
- Delete and recreate the connection.
- Make certain your ISP is not experiencing an outage.
- Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
- Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software.
- Are you using 3rd party PPPoE software? If so, and you have the latest version of that software, try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required.
- Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
- Know a solution that is not listed? Please let us know about it by using the information located below.
Windows 98 Solution List
- Delete the username and password, making certain to press backspace and delete several times to remove any possible spaces that you were unable to see. Verify that you have both the correct username and password. Once you have verified these, retype your username and password, making certain to type them in the correct case.
- Make certain that all of your cables are secure and try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
- Delete and recreate the connection.
- Make certain your ISP is not experiencing an outage.
- Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
- Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software.
- Are you using 3rd party PPPoE software? If so, and you have the latest version of that software, try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required.
- Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
- Know a solution that is not listed? Please let us know about it by using the information located below.
Windows 95 Solution List
- Delete the username and password, making certain to press backspace and delete several times to remove any possible spaces that you were unable to see. Verify that you have both the correct username and password. Once you have verified these, retype your username and password, making certain to type them in the correct case.
- Make certain that all of your cables are secure and try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
- Delete and recreate the connection.
- Make certain your ISP is not experiencing an outage.
- Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
- Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software.
- Are you using 3rd party PPPoE software? If so, and you have the latest version of that software, try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required. Make certain you also have the Dial-Up Networking 1.3 or 1.4 Upgrade when doing this so that you can reinstall this upgrade as well.
- Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
- Know a solution that is not listed? Please let us know about it by using the information located below.
Windows NT Solution List
- When connecting, make certain nothing is entered in the "Domain" field if nothing should be entered there.
- Delete the username and password, making certain to press backspace and delete several times to remove any possible spaces that you were unable to see. Verify that you have both the correct username and password. Once you have verified these, retype your username and password, making certain to type them in the correct case.
- Make certain that all of your cables are secure and try powercycling your DSL modem. If the modem is able to Synchronize then try connecting again. If the modem does not Synchronize after about 1-2 minutes check all of your connections and filters. It would not be a bad idea to unplug them and replug them in, then powercycle your modem once this has been completed. If your modem will still not Synchronize, check with your ISP for reported outages.
- Delete and recreate the connection.
- Make certain your ISP is not experiencing an outage.
- Did you recently install or make changes to a Firewall? Make certain you have the disc/files to reinstall the Firewall and uninstall the Firewall. If your connection is able to function after uninstalling the Firewall, try reinstalling it. If it ceases to function again, contact the Firewall vendor.
- Are you using 3rd party PPPoE software? If so, make certain you have the latest version of this software.
- Are you using 3rd party PPPoE software? If so, and you have the latest version of that software, try reinstalling the software. Make certain you have your Windows CD or CAB files in case they are required.
- Make certain the Network Interface Card is installed properly. If it appears to be installed and working, open a command prompt and type "route print" without the quotes. If "route print" results in 6 lines, then your NIC is likely functioning properly, but has no IP. If "route print" results in 7 lines, then your NIC is likely functioning properly and has an IP. If you receive less than 6 lines from "route print" then check your cables. You may need to reinstall the Network Interface Card or purchase a new one if the current is defective.
- Know a solution that is not listed? Please let us know about it by using the information located below.
Submit a Solution
Have a solution that is not listed here? Please let me know about it by e-mailing me at bliedel@modemhelp.net!
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