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Motorola – SURFboard® SB5120

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Guides, Specs, and Important URLs:


Product Type: Cable Modem

Model Name: SURFboard

Cable Type: Docsis 2.0

Port Standard(s): 10/100 with Full/Half Duplex and Auto Negotiation

Manufacturer's Website: http://broadband.motorola.com/noflash/index.html

Modem Page: http://broadband.motorola.com/noflash/sb5100.html

User Guide: http://broadband.motorola.com/consumers/products/SB5100/downloads/SB5100_User_Guide.pdf

Data Sheet: http://broadband.motorola.com/consumers/support/faqs/surfboard_faq.asp

Screenshots: N/A

Modem Configuration Page Address(es): http://192.168.100.1/

Modem Default IP Address(es): 192.168.100.1

Connection Types:

Status Lights:


  • POWER:
    • Light off: No power - Solution: Verify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.
    • Blinking: An error has occurred during normal operation. - Solution: Verify coaxial cable connection and try resetting the modem. If cable is ok & reset doesn’t work, call technical support.
  • RECEIVE:
    • Blinking: Scanning for the downstream frequency. - Solution: Verify coaxial cable connection and try resetting the modem. If cable is ok & reset doesn’t work, call technical support.
  • SEND:
    • Blinking: Scanning for the upstream frequency. - Solution: Verify coaxial cable connection and try resetting the modem. If cable is ok & reset doesn’t work, call technical support
  • ONLINE:
    • Light off: No Connection
    • Blinking: Linking scanning for the network connection. - Solution: Verify coaxial cable connection and try resetting the modem. If cable is ok & reset doesn’t work, call technical support.
  • PC/Activity:
    • Light off: No Connection to Pc
    • Blinking: transmitting or receiving data - Solution: No Problem
  • STANDBY:
    • Light on: Modem in Standby Mode - Solution: Push Standby Button at top of Modem


Misc Notes:


- When working the lights will look like:
  • Power, Receive, Send, Online all green
  • PC/Activity light will flash Amber when accessing the Internet
- Normal Acceptable Signal Levels:
  • TX (8 to 55)
  • RX (-15 to 15) Ideal is 0
  • SNR (Above 30)









 
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