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Motorola – SURFboard® SB5100
Guides, Specs, and Important URLs:
Product Type: Cable Modem
Model Name: SURFboard
Cable Type: Docsis 2.0
Port Standard(s): 10/100 with Full/Half Duplex and Auto Negotiation
Manufacturer's Website: http://broadband.motorola.com/noflash/index.html
Modem Page: http://broadband.motorola.com/noflash/sb5100.html
User Guide: http://broadband.motorola.com/consumers/products/SB5100/downloads/SB5100_User_Guide.pdf
Data Sheet: http://broadband.motorola.com/consumers/support/faqs/surfboard_faq.asp
Screenshots: N/A
Modem Configuration Page Address(es): http://192.168.100.1/
Modem Default IP Address(es): 192.168.100.1
Connection Types:
Status Lights:
- POWER:
- Light off: No power
- Solution: Verify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.
- Blinking: An error has occurred during normal operation.
- Solution: Verify coaxial cable connection and try resetting the modem. If cable is ok & reset doesn’t work, call technical support.
- RECEIVE:
- Blinking: Scanning for the downstream frequency.
- Solution: Verify coaxial cable connection and try resetting the modem. If cable is ok & reset doesn’t work, call technical support.
- SEND:
- Blinking: Scanning for the upstream frequency.
- Solution: Verify coaxial cable connection and try resetting the modem. If cable is ok & reset doesn’t work, call technical support
- ONLINE:
- Light off: No Connection
- Blinking: Linking scanning for the network connection.
- Solution: Verify coaxial cable connection and try resetting the modem. If cable is ok & reset doesn’t work, call technical support.
- PC/Activity:
- Light off: No Connection to Pc
- Blinking: transmitting or receiving data
- Solution: No Problem
- STANDBY:
- Light on: Modem in Standby Mode
- Solution: Push Standby Button at top of Modem
Misc Notes:
- When working the lights will look like:
- Power, Receive, Send, Online all green
- PC/Activity light will flash Amber when accessing the Internet
- Normal Acceptable Signal Levels:
- TX (8 to 55)
- RX (-15 to 15) Ideal is 0
- SNR (Above 30)
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